A Great Lesson In Customer Service From Apple…As In Not What To Do.
If your familiar with the I Phone or I Pod Touch then you’ll know what I am talking about. On Friday July 11th Apple rolled out a new I Phone and a software upgrade for all I Phones and I Pod Touches. Problem is nothing worked. There were worms in the Apple. Customers waited for hours only to be told to go home to activate their phones. When they got home it wouldn’t work either. Worse yet many customers who tried to upgrade the software had their phones turned into bricks…non functioning except to dial 911 calls. But that wasn’t their biggest mistake…. [Read more →]
